A great article from McKinsey about the path from initial quote to final payment —the “quote-to-cash journey” — and why it's often incredibly complex.
"Analyzing the experiences of as-a-service providers shows that the most successful proactively smooth out the quote-to-cash tension points. Moreover, these companies take an integrated approach across four areas: the product portfolio, the internal processes needed to create and deliver the products, the systems for delivering those processes, and the people involved.
Tackling all four can translate into tangible improvements in internal processes and customer service. Some of the typical impacts include 50 percent reductions in the time that sales representatives spend on back-office tasks, 10 percent increases in deal margins, and customer-satisfaction improvement of up to 15 points out of 100." — McKinsey & Company, Josselyn Frankiewicz Cavnar, Bibhudatta Dash, Senthil Muthiah, & Tejas Shah
As agents of change, viax is the only provider focused on holistic cloud solutions for quote-to-cash capabilities with the sophistication to meet the complex requirements of today’s manufacturers. And we can do this because our leadership team has centuries of combined experience within the manufacturing commerce space — placing us in the unique position of truly understanding manufacturers and developing tools specifically for them.
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