How Can Effective Order Management Help Grow eCommerce Revenue?
I suppose many of you who have been following the growth of eCommerce v/s retail over the last decade weren't surprised to hear that the US Digital commerce sales passed $1 trillion within a calendar year in 2022 - as reported by analytics firm Comscore.
While this growth is truly astonishing, it got me thinking about how can eTailers prepare to support the projected growth to ~ $1.7 trillion (that's over 50%) within the next 5 years! - to benefit from such an explosion in growth, merchants must make sure that their back-office systems are ready to support all their customer-facing channels (eg: retail, POS, websites, call centers, mobile, kiosks, etc.).